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1. Order Inspection & Return Policy

Inspect Before You Accept: We highly encourage you to take your time to fully open and inspect your order. The courier will wait for 5 to 10 minutes at your door to allow you to check the items.
Strict Return Rule: Returns are ONLY accepted while the courier is present. If the item does not meet your expectations, you can simply hand it back to the courier on the spot and you will only be required to pay the shipping fees.
No Returns After Delivery: Please pay close attention during your inspection. Once the courier leaves your location, returns are strictly not permitted under any circumstances. Only our exchange policy will apply.

2. Exchange Policy

2-Day Exchange Window: If you need to exchange an item (e.g., for a different size or color) after the courier has left, you may request an exchange within 2 days only from the delivery date.
Exchange Conditions: To be eligible for an exchange, the item must be in its original condition—unused, unworn, unwashed, and with all original tags and packaging intact.
Shipping Fees: Please note that standard shipping fees will apply to all exchange requests.
Sale Items: During sales or major promotions, exchanges are subject to stock and size availability.

3. Exceptions & The Exchange Process

Defective or Wrong Items: In the rare event of a manufacturing defect or receiving the wrong item, we will fully cover the exchange shipping fees. You must report this within 48 hours of delivery and provide clear photos of the defect.
How to Request an Exchange: To initiate an exchange, please contact us via our page messages. Ensure you provide your Order Number and specify the item you wish to exchange within the allowed 2-day window.

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